Refund and Returns Policy – The Matchless
Effective Date: 14 August 2025
At thematchless.in, we value our customers and strive to provide you with high-quality products. If you are not fully satisfied with your purchase, we offer a simple and transparent refund and return policy.
1. Returns Eligibility
You can request a return if:
The product is defective, damaged, or incorrect.
The product is unused, unwashed, and in its original packaging with tags intact.
The return request is made within 7 days of delivery.
Note: Products like undergarments, swimwear, and personalized items are non-returnable due to hygiene and customization reasons.
2. Return Process
Contact us at support@thematchless. within 7 days of receiving your order.
Provide your order ID, photos of the product, and reason for return.
Once approved, our team will arrange for reverse pickup or guide you on shipping the item back.
3. Refund Process
Refunds will be issued after we receive and inspect the returned item.
Refunds are processed to the original payment method within 5–7 business days.
In case of COD (Cash on Delivery) orders, refunds will be processed via bank transfer or store credit.
4. Exchange Policy
If you wish to exchange your item for a different size or color, please mention it when requesting a return.
Exchanges are subject to product availability.
5. Non-Returnable Items
We do not accept returns for:
Items purchased during clearance or final sale.
Products damaged due to misuse or not following care instructions.
6. Shipping Costs for Returns
If the return is due to a product defect or our mistake, we will cover the shipping charges.
For all other returns, shipping costs will be borne by the customer.
7. Contact Us
For any return or refund-related queries, please contact:
The Matchless
📍 Website: www.thematchless.in
📧 Email: support@thematchless.in